VoiceMaster^® VoIP Billing

Features

Billing and Rating Features

• Ability to define call legs for billing purposes
• Support for prepaid and postpaid billing models
• Full support for RADIUS billing signals
• Unlimited number of rate tables
• Initial time, maintenance, and other charges per call
• Management of rating increments
• Support for profit per call and call discounts
• Management of call time and per call adjustments
• Automated import of provider rates

Class 4 Service Features

• Support for multiple account types, including Active User, Network Provider, Wholesale Client, Reseller, Corporate Client and Commission Agent
• User authentication by ANI, DNIS, PIN, IP address, tech-prefix, user name or combination of methods
• Ability to include ANI/DNIS and custom charges and taxes in IVR prompts
• Management of PINs generation, activation and deactivation
• Support for unlimited number of PINs
• Ability to deactivate accounts after certain period or date
• Import and export of PIN batches
• Management of call limit per PIN (based on time or expense)
• Support for 16 Digit PINs including special characters
• Ability to restrict users from making local, toll-free, international and other calls
• Management of calls exceeding maximum call time threshold

System Features

• Modular architecture allowing addition of enhanced services and features on-demand
• Support for multiple system users with different access privileges
• Interoperability with third party remote databases
• Support for SSL connections to the CRM web site
• Ability to search users by PIN, batch ID, account ID etc.
• Support for call simulation
• Customizable administration console

CRM Features

• Support for multiple languages on the CRM
• Choice of multiple CRM templates
• History of successful/unsuccessful calls
• Enable/disable display of ANI/Caller ID on the CRM
• Monthly statements to users via email
• Email notifications to users when they register, purchase time, change password etc.

Reporting Features

• System reports, including rates, expense, profit, actual time, expense time, revenue etc.
• Account reports, including balance, credit debit, statistics etc.
• Revenue, profit and expense reports by provider and/or termination gateway
• PIN reports, including active, used, depleted etc.
• Revenue, profit and expense reports by account and user groups
• Error messages reports
• ASR and ACD reports
• Reseller and distributor reports
• Ability to visualize report results as 2D and 3D graphs

Monitoring and Alert Features

• Monitor system processes in real-time and send alerts via email
• Support for unlimited number of account alerts
• Real-time monitoring of web access, errors, CDR extract and cleanup logs
• RADIUS logs, database load and processes monitoring
• Alerts via Email or URL upon reaching account threshold balance, user actions (sign up/cancel services or subscriptions, changes to 911 profiles etc.

Payment Features

• Support for multiple credit card and ACH processors: Authorize.net, PayPal, and ENETS
• Management of payment and processing servers from the same GUI
• Ability to manage maximum credit card charge
• Ability to manage credit cards on file
• Charge automatically credit cards on a monthly basis
• Management of credit card processing from the CRM

Custom Service Billing

• Ability to assign custom service plans to users
• Support for monthly custom charges per user
• Management of custom service charges for reseller and corporate batches
• Hourly, daily, weekly and monthly flat charges
• Support for one time, minimum monthly, hardware, first DID, additional DID and other charges

Number Exception

• Ability to define selective system responses based on call origination/termination number via exception number rules
• Support for unlimited number of exception number rules
• Accept, drop and bill calls based on exception number rules
• Detection and blocking of fraudulent numbers
• Exception number rules based on DNIS, ANI or destination number
• Exception number rules based on group, local, toll-free, international and custom prefixes
• Enforcement of account blocking based on the number of wrong PIN attempts

Calling Plans*

• Support for standard calling plans (no roll-over minutes)
• Support for calling plans with roll-over minutes
• Monthly limitation on calling minutes per user
• Unlimited number of calling plans
• Ability to bind calling plan to time period
• Assign calling plans by user type or area code

Managed Services*

• Virtual partitioning of the VoiceMaster^® platform
• Support for reseller and wholesale users with access limitations
• Ability to bind reseller/wholesale accounts to reseller/wholesale users
• Limitation of number of routing and rate tables provided to resellers

Peak/Off-Peak Billing*

• Ability to charge different rates by time of day and/or week
• Support for different rates by date, time or on specific days
• Management of floating rate and call time adjustments
• Ability to attach time interval rules to users or area codes

* Features that are standard for VoiceMaster^® Carrier Edition and optional for VoiceMaster^® Standard Edition.