SysMaster Introduces Sales and Support Automation Server
December 08, 2003
Emeryville, CA
SysMaster Corporation, a leading provider of Voice-over-IP and networking solutions for the enterprise, announced today the release of CRMaster, a sales and support automation server. The server, which is the first member of SysMaster’s new line of Customer Relationship Management (CRM) products, allows companies to streamline their sales and support operations, increase agent productivity and reduce overall costs.
SysMaster CRMaster Support and Sales Automation Server is a standalone solution for optimizing sales and support operations of enterprise customers. The system supports unified messaging and handles customer requests initiated through email, web, web chat, or phone. The product supports a number of standard and advanced features, including unlimited number of agent groups, rule-based request distribution, request management, integrated knowledge base, agent and group reporting, and product and inventory management. In addition, the system tracks a number of variables, like request volume, response times and agent workload that can be used to monitor and improve the quality of sales and support operations.
“The release of CRMaster marks our entering the CRM market,” said Michael Fahey, SysMaster Director of Sales. “We consider our CRM product line not only a natural extension of our existing products but also an important element in our strategy of being a total communications solutions provider. In the near future, we plan to concentrate our efforts on expanding that line as well as on adding more value-added features to the CRMaster”.
About SysMaster Corp.
SysMaster Corp. is a leading provider of Voice-over-IP and networking solutions for the enterprise. With core strengths in technology, SysMaster’s mission is to deliver robust and innovative products that empower enterprises with the very latest advances in networking and Voice-over-IP capability. All SysMaster products are engineered to work together, enabling seamless deployment across enterprises and beyond. SysMaster Corp. is headquartered in Emeryville, CA. For more information call 1-877-900-3993 or visit www.sysmaster.com.
