SysMaster Announces Major Expansion of Customer Support Resources

VoIP leader doubles U.S. staff and opens new European office to speed resolution of customer issues

EMERYVILLE, CA, July 20, 2005 – SysMaster Corporation, a leading provider of integrated VoIP solutions for carriers, service providers and enterprises, announced today that it is significantly enhancing its support capabilities, both in the U.S. and Europe. In line with its commitment to help customers gain full value from their advanced VoIP products and solutions, SysMaster is doubling support staff, as well as establishing a new European office in Bulgaria.

In addition to the staffing increase, SysMaster now also provides higher levels of support in both offices, enabling prompt elevation and resolution of more complex issues. “We are now able to offer several levels of support, tailored to meet our customers’ needs,” said Martin Yosifov, SysMaster Director of Marketing. “We have brought on board extremely knowledgeable people, both in the U.S. and in Europe, who enable us to respond faster and help our customers receive the maximum benefit from our technology and their investment.”

“The goal of SysMaster’s support program is to ensure that the appropriate professionals are available right away to address and resolve customer issues as quickly as possible,” said Kirk Iliev, SysMaster Director of Operations. “This expansion is part of the company’s overall momentum, delivering outstanding support that complements our growing line of products and solutions. The response from our customers has been very positive.”

SysMaster’s support professionals provide the knowledge and experience to help customers successfully implement VoIP technology. SysMaster offers custom-tailored support contracts to meet every need, spanning phone, e-mail support, and 24x7 support, along with planning, consultation, and on-site support if desired.

About SysMaster Corp.

SysMaster Corporation is a leading provider of integrated Voice-over-IP solutions for carriers, service providers and enterprises. Its solutions are based on two core platforms – VoiceMaster, the industry’s leading real-time billing and call-routing platform, and Advanced VoIP Gateway, a highly scalable and functional platform for delivering VoIP services across PSTN and IP-based networks. SysMaster solutions based on those two platforms enable companies to cost-effectively deploy and manage multiple VoIP services, including Class 4 Service, IP Centrex, Virtual Office, Voicemail, Conference, Follow-me, and Callback. SysMaster Corporation is headquartered in Emeryville, CA. For more information call 1-877-900-3993 in the US, 1-510-420-8837 outside the US, or visit

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