SysMaster Introduces Desktop Sharing and Collaboration Server

February 03, 2004
Emeryville, CA

SysMaster Corporation, a leading provider of Voice-over-IP and networking solutions for the enterprise, announced today the release of Desktop Sharing and Collaboration Server. The new product allows companies to speed up the resolution of complex customer issues, increase agents’ productivity and substantially reduce overall support costs.

SysMaster Desktop Sharing Server is a desktop sharing solution that enables support representatives to view and/or control remote computers and speed up the resolution of customer issues. The product operates seamlessly with most firewalls and NAT devices and easily integrates with existing support infrastructure. Besides desktop sharing, the product offers a number of advanced features, including desktop conferencing, file transfer, whiteboard, and shared clipboard.

“Our Desktop Sharing and Collaboration Server is an important addition to SysMaster’s CRM product line that will further accelerate our penetration of the CRM market,” said Michael Fahey, SysMaster Director of Sales. “Now our products encompass every aspect of the sales and support operations of our enterprise customers which allows us to offer total CRM solutions. In the near future, we intend to focus our development efforts on improving the functionality of our suite of CRM products through adding more value-added features.”

About SysMaster Corp.

SysMaster Corp. is a leading provider of Voice-over-IP and networking solutions for the enterprise. With core strengths in technology, SysMaster’s mission is to deliver robust and innovative products that empower enterprises with the very latest advances in networking and Voice-over-IP capability. All SysMaster products are engineered to work together, enabling seamless deployment across enterprises and beyond. SysMaster Corp. is headquartered in Emeryville, CA. For more information call 1-877-900-3993 or visit www.sysmaster.com.

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